Shipping policy

“Thank you for choosing Eli & Kim. Our goal is to ensure your shopping experience is seamless, and that includes providing clear information about our shipping policies.”

Shipping Methods:
“We offer standard shipping (5-7 business days) and expedited shipping (3-5 business days) options. Please note that delivery times may vary based on your location.”

Please note that Bridal outfits require 7-8 weeks to prepare and 10-12 days for shipping (not including holidays).

The Regular Outfits Requires 5-6 weeks to prepare and 10-12 days for shipping (not including holidays).

Shipping Costs:
Shipping Cost depends upon Volume and Weight of the Package.

International Shipping:
“We currently ship to select international destinations. International shipping costs and delivery times vary. Customers are responsible for any customs duties or taxes.”

Order Tracking:
“Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order by entering the tracking number on our website.”

Order cut-off times are provided as according to the nature of the product only, and do not take into account possible delays caused by payment authorization.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. And the duty charges will be the customer’s responsibility.

We are unable to redirect orders once items have been dispatched.

All orders require a signature upon receipt.

Eli and Kim shall notify the customer immediately in the case of corresponding delivery problems. In the case of any withdrawal by Eli and Kim, the Customer will be reimbursed the affected payments upon verifying the and communicating the same with the customer. Eli and Kim is authorized to hold any product for delivery till all necessary payments are cleared.

Delays or Issues:
“While we strive to meet our delivery estimates, unforeseen circumstances such as weather or carrier delays may occur. If you encounter any issues with your order, please contact our customer support for assistance.”

We are always happy to assist you. Please contact info@elikim.com if you have any questions.